Grand La Vogue Hotel & Casino (hereinafter, “we,” “us” or “our”) is a leading provider of luxury integrated hotels & casinos. We are committed to protecting the information that you share with us and ensuring that it is used for appropriate purposes.
This Privacy Policy sets out the principles that govern the Hotel’s handling of personal information. We require all employees who have access to personal information to comply with this Policy. We will take all reasonable steps to protect information entrusted to it by our customers, employees, and suppliers. This Policy applies to all personal information, in any form or medium, relating to all customers, users, employees, suppliers, and other individuals with whom we do business.
This Privacy Policy applies when we will collect, store, disclose, or process your personal information.
Application Of This Policy
By accessing our website, you agree to be bound by this policy. Please read this policy carefully before accessing the website and agree to provide us with your information.
Personal Data We Collect And Use
General Information
When you visit our website, the information that your computer sends to our server (“General Information”) includes the following:
- The type of Internet browser you are using
- The type of computer operating system
- IP address
- Pages viewed
- How you arrived at our website
We use the data we collect from your website visits.
- Improve the user experience (e.g., improve page display speed, ease of use, etc.)
- Identify areas for website improvement (e.g., data analysis through access analysis)
- Enhancement of system security
- Provide information on special offers and promotions
Personal Information
We may collect certain types of information from guests in order to better understand your visit, your requests, and to provide you with better service. For the purposes of this policy, “personal information” means any information about an identifiable individual, regardless of its truth.
Personal information may include.
- Name, address, phone number, email address, date of birth, gender, nationality, passport number, date of issue, and place of issue
- Reservation information, stay dates, travel history, room type, product and service purchase and payment information, and credit card information
- Preferred method of communication
- Your opinions and thoughts about our hotel
- Answers to security questions (such as your mother’s maiden name or your pet’s name) when participating in membership or loyalty programs such as the Grand La Vogue VIP Member Program
- Information used to provide products or services
- Information necessary to manage benefits and loyalty programs (including transaction and communication details)
We may also collect additional personal information from you through certain activities on our website, participation in certain meetings and events, social media participation, booking and using local services (entertainment, gaming and other activities), employment applications, and compensation claims. Additional information collected may include information about activities and activities. The additional information collected will depend on the nature of the activity or transaction or the manner in which you interact with us.
Age Restriction
Grand La Vogue Hotel ＆ Casino is a strictly 18+ establishment. Anyone under the age of 18 is prohibited from entering the casino.
How We Treat Your Information
Your privacy is of paramount importance to us. We collect, use, or disclose information required for our business to provide you with the products and services you expect.
Privacy and security are of utmost importance in the collection and use of your information.
We collect customer information to provide you with excellent service, such as making reservations and paying for services. We also use your information for the following business purposes to provide you with the products and services you have requested or expect from us.
- To respond quickly and accurately to customer inquiries, requests, and contacts
- To verify the identity of customers
- To respond to customer reservations and service requests
- To provide personalized content on our hotel website to match the interests and needs of our customers, and to improve the convenience of our website.
- To provide personalized services to make the customer’s stay environment more comfortable.
- To develop new services to meet the needs of our customers.
- To recruit new talent and improve the operation of our hotel.
- To protect the personal information of customers and the information necessary for the operation of the hotel safely.
- In the event that we provide customer personal information to a third party, we will take measures to ensure security, such as entering into appropriate contracts.
Customer Information Sharing
Customers’ personal information is protected by appropriate security measures to prevent unauthorized access or disclosure.
- Except as permitted by law, we will not sell, transfer, or share your personal information with third parties. We may also use your personal information to send you promotional information that we believe may be of interest to you.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. If we make any material changes, we will notify you by email or by posting a notice on our website. We encourage you to periodically review this page to ensure you are up-to-date on our privacy practices.
Your continued use of our website and acceptance of our services after any changes to this Privacy Policy will constitute your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about our Privacy Policy or our use of your personal information, please contact us at info@grandlavogue.com